Shipping & Delivery
Effective date: 25-09-2025 | Last updated: 25-09-2025
Every Veda Carat piece is packaged, insured, and tracked with the same
care it was made with. Here's exactly what happens between checkout and your door.
How it works
Ready-to-ship pieces: are verified and dispatched within 1–3 business days of payment confirmation.
Made-to-order pieces: — most engagement rings and customised jewellery — are handcrafted after you order.
Your production timeline is shown at checkout and doesn't include shipping transit time on top of it.
Delivery estimates at checkout are our best estimate, not a guarantee — customs, weather, and
carrier delays can occasionally push things back, and we'll keep you posted if that happens.
Where we ship
We currently ship to selected domestic and international destinations, shown at checkout.
Complimentary shipping applies to qualifying orders;
express options are available at an additional cost where our logistics partners support it. Customs, duties & taxes
International orders may be subject to customs clearance, and import duties, VAT, GST,
or similar local taxes may be payable by you on delivery unless stated otherwise at checkout.
Tracking, signature & risk
You'll receive tracking details as soon as your order ships. For security, high-value shipments may
require an adult signature on delivery. Risk in the piece transfers to you once delivery is confirmed at the shipping
address you provided.
If something goes wrong
Contact us right away if your order is delayed, lost, or arrives damaged (photos help).
We'll open an investigation with the carrier and work it through with you — you're not left waiting on a third party alone.
Address changes & refused deliveries
Address changes can only be made before your order dispatches. If a delivery is refused, return shipping, customs,
or handling charges may be deducted from any refund where legally permitted.
Force majeure
We're not responsible for delays caused by events
genuinely outside our control — natural disasters, strikes, government action, and the like.
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Frequently Asked Questions
How long will my order take?
Ready-to-ship items dispatch in 1–3 business days. Made-to-order pieces
show their production timeline at checkout, plus transit time on top.
Do you ship internationally?
Yes, to selected countries — check availability at checkout.
Who pays customs duties?
Generally the customer, unless stated otherwise at checkout for your destination.
Can I track my order?
Yes — tracking is sent automatically once your order dispatches.
Do I need to sign for delivery?
High-value shipments may require an adult signature for security.
What if my order is delayed, lost, or arrives damaged?
Contact us immediately — we'll open a carrier investigation and stay with you through it.
Can I change my delivery address after ordering?
Only before dispatch, and subject to approval.
Do you deliver to PO Boxes?
Depends on destination and carrier — we'll confirm at checkout if it's not available.
Is shipping insured?
Yes, eligible shipments include transit insurance.
Do holidays affect delivery?
Peak periods can extend timelines — we'll flag this at checkout where relevant.
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Delivery timelines are estimates and subject to carrier operations,
customs procedures, and events beyond our reasonable control. This policy does not limit any
statutory consumer rights you're entitled to under applicable law.
